Have a question? We're here to help!

   Email Support

   Email: support@instantcard.co.nz
   Response time: Within 24 hours (usually within 2-4 hours)

   Hours
   Monday - Friday: 9am - 5pm NZST
   Saturday - Sunday: Email support available

   Frequently Asked Questions

   Q: Where's my gift card code?
   A: Check your email inbox and spam folder. Codes are sent within 24-48 hours of purchase. If you don't see it within 12 hours, email us with your order number.

   Q: How do I redeem my code?
   A: Redemption instructions are included in your order email. Each brand has different redemption methods - check your order email for specific instructions.

   Q: Can I get a refund?
   A: Digital gift cards are non-refundable once delivered, unless the code is faulty or invalid. See our [Refund Policy](/pages/refund-policy).

   Q: How does BNPL(Buy Now Pay Later) work?
   A: BNPL splits your payment into 4 equal installments. No interest, no fees if you pay on time.